FAQ
About the products
Q: Are the products genuine?
A: Yes. All products sold at AQUALAB are imported directly from South Korea, sourced from official brands and distributors.
Q: How do I know which product is right for my skin?
A: Start from Shop by Skin Concern, or search for your skin type (for example, oily skin). Still unsure? Email us at [email protected] and we will help you choose.
About shipping and timing
Q: How long does my order take to arrive?
A: Orders to Brazil arrive in 7 to 10 business days, including customs clearance. For other countries, the delivery time is shown at checkout.
Q: Will I pay extra fees on delivery?
A: See our Import & Customs Info page for details on taxation.
Q: My order is late, what should I do?
A: Contact us through the Contact page with your order number. We'll check the status of the international shipment for you.
About payment
Q: What payment methods are accepted?
A: We accept credit cards and, in Brazil, Pix. The payment methods for your country are shown at checkout.
Q: Can I pay by card in installments?
A: In Brazil, when installments are offered at checkout, you can split a credit card payment into up to 12 monthly installments. Up to 3 installments are interest-free. From 4 installments, a financing charge is added to the amount you pay. Before you pay, checkout shows the cash price, the number and amount of the installments, the total amount, the financing charge and the effective interest rate. Each installment must be at least R$ 5,00. Your card issuer bills the installments on your card statement.
Q: Does the price already include taxes?
A: See our Import & Customs Info page for the latest details on taxes.
About exchanges and returns
Q: Can I exchange or return a product?
A: See our Refund Policy for full details.